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Privacy Policy

Foreign Language Bookshop believes that your personal information is just that – yours. We do not sell, rent, share or disclose your personal information onto any third party whatsoever except where lawfully obliged to do so. It is our duty to our customers and our long-standing reputation that we maintain and adhere to this Privacy Policy

We take every precaution to protect your information. Our secure, locked servers operate in a 128-bit Secure Sockets Layer (SSL) encrypted environment. We also offer a secure credit card gateway to prevent your information from being viewable as it is transmitted over the Internet or once received at our end. Our staff simply receive notification that the payment has been approved and your product and billing address. Consequently, your credit card details are not stored, received or viewed at any time by Foreign Language Bookshop.

By using www.foreignlanguagebookshop.com.au, you agree with the terms and conditions of this privacy policy and the Terms and Conditions of Sale .

Information We Automatically Collect

As is standard with most modern websites, certain features of our site require the use of 'cookies' which are small pieces of information stored temporarily by your web browser on your computer. It is essential that you have enabled cookies in your browser settings if you wish to take advantage of all the features of our web site, and especially if you wish to make online purchases.

None of the information stored in these cookies is required by us once you have finished your browsing session, and you may delete your cookies using standard tools options in your browser settings. We do not store secure information such as credit card details in our cookies.

Information You Submit To Us

  • Upon Confirmation of Purchase: Upon making a purchase with Foreign Language Bookshop, you agree to submit your email, telephone number and billing information to speed and enhance your use of www.foreignlanguagebookshop.com.au. Responsible use of this information includes: contacting you in the event of a problem or delay with your order, responding to any customer enquiries you have submitted to us, or where deemed necessary to fulfil our customer service obligations to you.

  • Account Customers: Most of our regular customers will become account customers and enjoy VIP status with us. This allow us to securely store your name and purchase history so that when you logon, we know who you are and what you have previously purchased and do not need you to enter your details again requiring only your credit card details if you are purchasing something or to email us as a known VIP customer.

  • Language News: Most customers will also opt to receive our Language News updates. This allows us to keep you up to date with news based on your chosen languages and products of interest, Language News members will also be emailed our general newsletters from time to time. Members wishing to stop receiving information from Foreign Language Bookshop can email unsubscribe@flb.com.au quoting your name and email address and we will immediately stop sending you information.

  • Email / Telephone / Fax Enquiries: If you initiate contact with us, we will store your information for the purposes of following up on your enquiry or complaint or as deemed necessary to fulfil our customer service obligations to you.

If you have any questions regarding our storing and use of your personal information, please contact customerservice@flb.com.au.