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TERMS AND CONDITIONS OF SALE

This Website is for information purposes only.

Foreign Language Bookshop & www.foreignlanguagebookshop.com.au,and companies related to Bookery Pty Ltd or any other respective agents do not make any warranty as to the accuracy of the content provided on this Website and do not and will not accept any liability for any error or discrepancy in that information. We reserve the right at any time to correct information as displayed thereupon.

COPYRIGHT NOTICE

All content of this website may be deemed to be subject to trademark, service mark, trade dress, copyright and / or other intellectual property rights or licences. These include but are not limited to, text, graphics, pictures, video & audio streams. Any information can only be downloaded for private, non-commercial purposes. Contents of this Website cannot be reproduced without express prior written permission from Foreign Language Bookshop and www.foreignlanguagebookshop.com.au. It is agreed and understood and that any person or entity who uses this information for commercial purposes may be subject to payment of reasonable damages and costs to Foreign Language Bookshop who has gone to considerable time and expense collecting and editing such information.

PRIVACY

We do not sell, rent, share or disclose your personal information to any third party whatsoever except where lawfully obliged to do so. It is our duty to our customers and our long-standing reputation that we maintain and adhere to this Privacy Policy.

We take every precaution to protect your information. Our secure, locked servers operate in a 128-bit Secure Sockets Layer (SSL) encrypted environment. We also offer a secure credit card gateway to prevent your information from being viewable as it is transmitted over the Internet or once received at our end. Foreign Language Bookshop receives notification only that the payment has been approved and your billing address. Consequently, your credit card details are not stored, received or viewed at any time by Foreign Language Bookshop.

INFORMATION YOU SUBMIT TO US

  • Web Customers: As a web customer, you agree to submit your email, telephone number and billing information to speed and enhance your use of www.foreignlanguagebookshop.com.au. Responsible use of this information includes: contacting you in the event of a problem or delay with your order, responding to any customer enquiries you have submitted to us, or where deemed necessary to fulfil our customer service obligations to you.

  • Book Club members: Most web customers will also opt to become members of our Book Club. This will involve storing preferences for your languages and products of interest and sending you updates on new products and promotions pertaining to these products. Book Club members will also be emailed with our general newsletters from time to time. Any member wishing to stop receiving information from www.foreignlanguagebookshop.com.au need only send an email to unsubscribe@flb.com.au and we will promptly stop sending you information

SECURITY OF INFORMATION

We take every precaution to protect your information.

Our secure, locked servers operate in a 128-bit Secure Sockets Layer (SSL) encrypted environment. We also offer a secure credit card gateway to prevent your information from being viewable as it is transmitted over the Internet or once received at our end. Foreign Language Bookshop simply receives notification that the payment has been approved and your product and billing address. Consequently, your credit card details are not stored, received or viewed at any time by Foreign Language Bookshop.

We also offer a number of alternative payment methods, such as payment over the telephone, payment by fax, acceptance of money orders and bank drafts.

RETURNS POLICY

If you received a faulty product and need to return it, please email customerservice@flb.com.au or call us on (03) 8417 9500 during business hours. Please do not ship your products back to us before receiving authorisation for your return.

We will not accept returns due to change of mind or incorrect selection and ask that you contact us with any enquiries before your purchase if you have specific needs or are unsure of the productís specifications.

All claims for returns must be made no more than 15 calendar days after receipt of the goods. We will not accept returns of gift certificates.

LIMITATION OF LIABILITY

At no time will Foreign Language Bookshop, www.foreignlanguagebookshop.com.au, or any of their employees, directors, officers, agents, vendors or suppliers be liable for any direct or indirect losses or damages arising out of or in connection with the use of or inability to use this website.

ENFORCEMENT OF TERMS AND CONDITIONS

By using this website, you are agree to the terms and conditions of sale and policies contained within the website and agree to any laws as governed by and interpreted pursuant to the laws of the State of Victoria, Australia.

RIGHT TO MODIFY TERMS AND CONDITIONS OF SALE / POLICIES

Foreign Language Bookshop reserves the update or modify from time to time any part of whole of the terms and conditions of sale or policies contained within this website.

ITEM CODE USED IN ABSENCE OF ISBN

Foreign Language Bookshop will always use best endeavours to display a valid ISBN relating to the products displayed on this website. Where we do not have this information, we will generate a unique item code and display this code. Foreign Language Bookshop will not be liable for any loss incurred due to this commercially necessary substitution.

IMAGES MAY VARY FROM ACTUAL PRODUCT

Foreign Language Bookshop uses best endeavours to ensure that content such as images are the most recent and will relate to the product selected. Images may vary from the actual product and it is a condition of sale that you agree that the product received may differ from the image shown.

ITEMS NOT IN STOCK OR DAMAGED

In order to avoid delays to our valued customers, www.foreignlanguagebookshop.com.au only makes available on our website stock items that we have in our warehouse ready for immediate shipment however, items can fail our quality control inspection prior to shipment or errors in the stock item can very rarely occur. In these very occasional circumstances, we will contact you on the contact email / numbers provided by you within 24 hours and obtain your instructions whether you prefer to wait for a new item to be ordered or require us to grant you an immediate refund.

As Foreign Language Bookshop only offers materials that are in stock, ready to ship, orders are fulfilled within 24 hours.